Payment accepted by:
ALL MAJOR CREDIT & DEBIT CARDS AS WELL AS PAYPAL FUNDS

Est. Delivery Times:
MOST ORDERS ARE DESPATCHED/SHIPPED WITHIN 48 HOURS
UK DELIVERIES ARRIVE NORMALLY WITHIN 2-3 DAYS
OVERSEAS DELIVERIES ARRIVE NORMALLY IN 5-10 DAYS

Stock Levels:
THE WEBSITE IS UPDATED DAILY WITH OUR STOCK FIGURES, AND ANY ITEM SHOWN IN-STOCK SHOULD BE DISPATCHED WITHOUT DELAY. ITEMS MARKED AS TEMPORARY OUT OF STOCK SHOULD BE AVAILABLE SOMETIME IN THE NEAR FUTURE. ITEMS MARKED SOLD OUT WILL NOT BE BACK IN STOCK, EVER!

Important Info:
ALL IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM.
ALL TRADEMARKS ARE ACKNOWLEDGED.

Green Is Good
One thing we have noticed as a purchaser is that lots of our suppliers send us stock in brand new cardboard boxes that we then would normally throw away or otherwise have to dispose of. This then means that our supplier has to buy new boxes and somewhere yet another tree bites the dust.

We have made the decision to recycle suppliers packaging wherever we can. This will hopefully have the effect of saving some tree somewhere and keeping our overheads down fractionally.

It also means that you, the end customer, will sometimes get your order in a pre used box with pre-used packing materials (such as bubble wrap/padding) that may have branding by A N Other on it.

I hope that you don't mind this and if perhaps you are an ardent e-shopper then you too might reuse the packaging your goods have come in.

It's probably not a massive contribution by us but every little helps as they say.

We try really hard to make sure that all our customers receive the products that they want, promptly and in the best of condition. Unfortunately this is'nt always in our control, and mistakes and breakages do happen. Sometimes you might have even ordered the wrong item by mistake, and don’t realise it until you receive it!

If you would like to return your goods for exchange, send them back to us within seven days of receipt, in unused, un-opened condition.

If you are returning goods simply because you have changed your mind, they must be unopened and in perfect condition and returned to us within 7 days (we reserve the right to charge a 30% restocking fee). Please send to:

DEPT CBB. POBOX 583, SWINDON, SN25 3WB. UK

This does not affect your statutory rights

If you are returning damaged or faulty goods, please return to:

DEPT FS. POBOX 583, SWINDON, SN25 3WB. UK

As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive items it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in the post.

Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

Complaints

If you have a complaint about your order or service from us, please contact us without delay. Remember to include all relevant information, failure to state order details, names/addresses, dates etc will result in a delay in responding to your email.

Technical Support

If you have any support questions about your order, please contact us. Remember to include all relevent information, failure to state order details, names/addresses, dates etc may result in a delay in responding to your email.

PLEASE NOTE

• Consumers have a 7 days to which to cancel their order, We reserve the right to charge a small admin fee of upto 5% to cover creditcard charges.

• UK law is the applicable law.

• When buying goods on the internet, you are entering a legally binding contract

• We do not pass-on or sell customers contact details.

• Our on-line credit-card secure-server has 128bit encryption.

• We never send out unsolicited emails 

• After making a purchase you will see an order confirmation page.